FAQ
Frequently Asked Questions
Quick answers to common questions about ordering from The Garden Supply Store.
How quickly do orders ship?
Most orders ship the same day or within 24 hours, Monday through Saturday. Orders placed on Sundays or holidays ship the next business day.
Which carriers do you use?
Orders ship via USPS or UPS, depending on package size, weight, and destination. We select the most appropriate carrier for each order.
Where do orders ship from?
All orders ship from our facility in Junction City, Kansas.
Do you offer free shipping?
Yes. Free U.S. shipping is available on orders $59.99 and over. Free shipping applies automatically at checkout.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email. Tracking updates may take up to 24 hours to appear.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery. Include your order number and photos if applicable, and we’ll make it right.
Who can I contact if I have questions?
Please reach out through our Contact page with your order number if applicable. We’re happy to help.